How do I place an order?

Simply add the products you want to your cart and follow the checkout steps. You will receive an order confirmation email once your payment has been processed.

What payment methods do you accept?

We accept major debit and credit cards, along with other secure payment options shown at checkout. All payments are processed securely.

Do you ship outside Australia?

At this time we ship to addresses within Australia only.

How long will my order take to arrive?

Orders are usually processed and dispatched within 1 to 3 business days, with delivery typically taking a further 3 to 10 business days depending on your location. See our Shipping Policy for more detail.

Can I track my order?

Yes. Once your order has been dispatched, we will email you tracking information where it is available.

Can I change or cancel my order after it has been placed?

Please contact us as soon as possible at hello@kaloora.com.au. If your order has not yet been dispatched, we will do our best to help. Once an order has been dispatched, we are not able to change or cancel it.

What is your returns policy?

If an item arrives faulty, damaged, or different from what you ordered, we are happy to help with a repair, replacement, or refund in line with the Australian Consumer Law. Please see our Refund and Returns Policy for full details.

Do you offer refunds for change of mind?

We do not offer refunds or exchanges for a change of mind, so please check product details carefully before ordering.

How do I contact you?

You can reach us any time at hello@kaloora.com.au or through our Contact page, and we will get back to you as soon as we can.