Who we are
Kaloora (kaloora.com.au) is an online store based in Victoria, Australia. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and who we share it with.
Information we collect
When you browse our site, create an account, or place an order, we may collect your name, email address, delivery address, phone number, and details about the products you order. If you contact us we also keep a record of your message and our reply.
Payments are processed securely through our payment provider. We do not see or store your full card details on our servers.
How we use your information
We use your information to process and deliver your order, communicate with you about your purchase, respond to enquiries, prevent fraud, and improve our website and product range.
Sharing your information
Kaloora works with a fulfilment partner, Dropshipzone Australia, who ships many of our products directly to customers. To fulfil your order we share the information needed to deliver it, such as your name, delivery address, and phone number, with Dropshipzone. We also share the information needed to process payment with our payment provider.
We do not sell your personal information to third parties, and we only share what is necessary to run our store and deliver your order.
Cookies
Our website uses cookies to keep your cart and account session working correctly, remember your preferences, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some parts of the site, such as the shopping cart, may not work properly without them.
Data security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Our site is hosted with Hostinger and payments are handled by trusted, secure payment providers.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.
Changes to this policy
We may update this Privacy Policy from time to time as our business grows or as our obligations change. Any updates will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@kaloora.com.au or through our Contact page.