Refund and Returns Policy

Under the Australian Consumer Law, you are entitled to a repair, replacement or refund if a product you purchased from us has a major fault, is not fit for its intended purpose, or does not match its description. This policy explains how returns and refunds work at Kaloora.

Change of mind

We do not offer refunds or exchanges for a change of mind. Please choose carefully and check size, colour and specifications before you order, as many of our products ship directly from our supplier’s warehouse.

Faulty or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, contact us within 7 days of delivery at hello@kaloora.com.au with your order number and photos of the issue. We will arrange a repair, replacement or refund in line with your rights under the Australian Consumer Law.

How returns work

Because many of our products are shipped directly from our supplier, we will let you know the best way to return an eligible item once your claim is approved. Please do not send items back before contacting us, as this may delay your refund.

Refund processing

Approved refunds are processed back to your original payment method and can take several business days to appear on your statement, depending on your bank or card provider.

Shipping costs

Original shipping costs are non refundable unless the return is due to our error or a faulty item. Where a return is not related to a fault, the customer is responsible for return shipping costs.

Contact us

If you have any questions about a return or refund, reach out to us at hello@kaloora.com.au or via our Contact page and we will be happy to help.